AirAsia

Company Profile

AirAsia Malaysia (also known as AirAsia Berhad) is the biggest airline in Malaysia, and leading the market for low cost carrier not only in Malaysia but also ASEAN. It travels to 165 destinations in 25 countries, both local flights in Malaysia and international airports in Indonesia, Thailand, and India. In 2010, AirAsia Malaysia and affiliates such as AirAsia Thailand and AirAsia Indonesia reinforced their leadership in the low fare airline market by flying its 100 millionth guest and breaking the RM1 billion profit barrier. The airline operates with the lowest unit cost of US$0.023 per available seat kilometer (ASK) and a passenger breakeven load factor of 52%. The IATA code for the airline is AK, and the ICAO code is AXM. Although it operates from various airports in Kota Kinabalu, Penang, Johor Bahru, and Kuching, its main hub is the Kuala Lumpur International Airport – specifically KLIA 2. Its fleet is currently composed of a total of 89 airplanes, 68 of which are Airbus A320-200 and 21 Airbus A320neo. Established in 2001, AirAsia Berhad (AirAsia Malaysia) was listed on the Main Market of Bursa Malaysia Securities Berhad in November 2004. AirAsia Group Berhad (AAGB) has assumed the listing status of AirAsia Berhad as of 16 April 2018 following the completion of an internal reorganization.

History

At the time of its establishment in 1993 AirAsia was owned by the Malaysia-owned company, DRB-HICOM. However, it was eventually bought by the former Time Warner Executive, Tony Fernandes, in 2001 on the iconic price of 1 Euro. Ever since the change of owner, the airline has turnaround and recorded profit as early as 2002. In 2003, AirAsia Malaysia opened a second base at Senai Airport in Johor Baru near Singapore. It also started international flight route to Thailand. Flights to Macau started in June 2004, while Manila and Xiamen in Mainland China started in 2005. More international routes such as Vietnam and Cambodia followed. AirAsia also expanded to other countries such as Thailand with Thai AirAsia and AirAsia Indonesia in 2004. In 2011, AirAsia introduced two hubs, Chiang Mai for AirAsia Thailand and Medan for AirAsia Indonesia. Singapore functions as a virtual hub where AirAsia features among the top 10 airlines in terms of contribution to passenger traffic. AirAsia Philippines started in 2012 while AirAsia India started in 2013. The last one is AirAsia Japan in 2014. AirAsia also launched a sister company focused on long haul flights called AirAsia X in Malaysia, Thailand and Indonesia.

Flight Attendant

The flight attendants of AirAsia Malaysia wear a set uniform that incorporates the company’s bright red color. The female flight attendants wear white blouse paired with a set of short-sleeved blazer and knee-length skirt. As for the male flight attendants, they wear a uniform of black shirt and pants with a red lining around the collar.

Fleet

AirAsia Malaysia currently has a fleet with the total of 89 aircrafts. There are 68 Airbus A320-200 that accommodate at a maximum 180 passengers, and 21 A320neo that can accommodate up to 186 passengers.

Call Center

Call center for AirAsia is not available. Please contact through AirAsia live chat (AVA).

Live Chat

Another way is to access their live chat page here.

Web Check-in

Online check in is available for the passengers on AirAsia’s official website check in page here. AK flight passengers can start checking in 14 days to 1 hour before the scheduled departure time, except for flights departing from China. For flights departing from China, the check in time is 14 days to 2 hours prior to departure. While web check in is available for group bookings with up to 50 passengers and most individuals, some passengers are not allowed for passengers who are pregnant or travelling with infants. Passengers with reduced mobility and/or with special needs, along with passengers with medical conditions have to check in directly at the airport check in counter.

Airport Check-in

For passengers who check in at the airport’s check in counter, there will be an additional fee of RM 20 for domestic Malaysian flights, and RM 30 for some international flights. This fee is charged per passenger per check in. However, this fee is not applied to passengers who have reduced mobility/medical conditions and including those who would need to carry medications on board. Pregnant passengers, unaccompanied minors, and young passengers travelling alone (age 12-16) are also exempted from the charge. Here is the availability, open and close time for airport check-in with AirAsia.

Kiosk Check-in

Passengers who have arrived at the airport before doing web check-in can also choose to check in using the self check in kiosk that are available in most airports in Malaysia, Singapore, the Philippines, Indonesia, Thailand, and India. Unlike the airport counter check-in, passengers will not be charged to use this service. However, some passengers cannot use this service, such as: - Passengers with reduced mobility or special needs - Group booking with more than 10 passengers under one booking code - Passengers flying from IKA (Tehran) and HNL (Honolulu)

App Check-in

App check-in through the airline’s official mobile (Android/iOS) app is possible. To do this, download the AirAsia mobile application on their handphone. The check in time is 336 hours before the flight departure time.

Baggage

Introduction

AirAsia (AK) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and maximum dimension of 36 cm x 23 cm x 56 cm (L x W x H). checked baggage allowance is not included in the flight Passenger can start checking in at the airport 180 minutes prior to the flight departure time. Online check in is possible for flight with the airline on AirAsia official website. It can be done 14 days prior to departure time.

How to Book

1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete payment through the selected payment method. 6. Get your AirAsia flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your AirAsia booking on Airpaz can be processed via bank PayPal, credit card, bank transfer, and over the counter methods. For the complete information, visit Airpaz.com Payment Guide page.

Fare Rules

AirAsia Fare Rules

V = Available X = Not Available $ = Additional Note: 1, The meal for the Value Pack is pre-selected vegetarian or non-vegetarian hot meal 2. Flight date and time change for Premium Flex and Premium Flatbed is subject to fare change only if 2 hours prior to departure For the complete AirAsia Malaysia (AK) Fare Rules and Policy, click here Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.