Hi, how can we help you?

Most Featured Topics

Can I change my flight?

Each ticket has its own specific conditions, particularly when it comes to changing a flight date. You can find the exact conditions for your flight by searching for it. If the term Reschedule is mentioned in the flight details, it means you can modify your flight. However, please note that there are cases where your ticket may not be eligible for changes.



To change your flight date or reschedule, please follow these steps:

    Visit our website and navigate to the Orders section.

  1. Enter your Airpaz code and the email address associated with your booking.

  2. Click on Search

  3. Select the Change Flight option from the menu and proceed with the following steps.

If you are a member:

  1. Log in to our website using your credentials.

  2. Go to the Orders section.

  3. Enter your Airpaz code.

  4. Click on Search

  5. Select the Change Flight option from the menu and proceed with the following steps.

I want to add excess baggage

To add baggage to your booking, please follow these steps:

  1. Visit our website and navigate to the Orders section.

  2. Enter your Airpaz code and the email address associated with your booking.

  3. Click on Search.

  4. Select the Add Baggage option from the menu and proceed with the following steps.

If you are a member:

  1. Log in to our website using your credentials.

  2. Go to the Orders section.

  3. Enter your Airpaz code.

  4. Click on Search.

  5. Select the Add Baggage option from the menu and proceed with the following steps.

How do I correct my traveler data?

To correct traveler data, please follow these steps:

  1. Visit our website and navigate to the Orders section.

  2. Enter your Airpaz code and the email address associated with your booking.

  3. Click on Search.

  4. Select the Change Traveler Data option from the menu and proceed with the following steps.

If you are a member:

  1. Log in to our website using your credentials.

  2. Go to the Orders section.

  3. Enter your Airpaz code.

  4. Click on Search.

  5. Select the Change Traveler Data option from the menu and proceed with the following steps.

Please note:
Changing a flight ticket usually incurs additional costs, even for minor corrections like fixing a small spelling mistake in your name.

Can I cancel my ticket or one of the traveler ticket?

Each ticket has its own cancellation conditions, which can be found in your flight booking itinerary email.
Please note:
There are cases where your ticket cannot be canceled, and in such situations, no refund will be provided.

If you are certain about canceling your ticket, please follow these steps to submit a cancellation request:

  1. Visit our website and navigate to the Orders section.

  2. Enter your Airpaz code and the email address associated with your booking.

  3. Click on Search.

  4. Select the Cancellation option from the menu and fill the form.

If you are a member:

  1. Log in to our website using your credentials.

  2. Go to the Orders section.

  3. Enter your Airpaz code.

  4. Click on Search.

No confirmation after done payment

You will receive your e-ticket promptly via email once your reservation with the airline is successfully completed. This e-ticket serves as your electronic confirmation and proof of purchase for your flight. It includes essential details such as your flight itinerary, passenger information, ticket number, and fare details.


While we strive to ensure smooth email delivery, it is important to note that sometimes the confirmation email, along with your e-ticket and receipt, may mistakenly end up in your email's spam folder. We recommend checking your spam folder. It is possible that the email might have been filtered and stored there. By taking a quick look in your spam folder, you can ensure that you don't miss any important communication regarding your flight.


In the event that you still cannot find the confirmation email or if you have any concerns, please don't hesitate to reach out to our customer support team. We are available 24/7 to assist you and can resend the confirmation email if needed. Ensuring that you have access to your e-ticket and receipt is vital for a smooth travel experience, so please do not hesitate to contact us for any assistance regarding your booking.

View More FAQ

Need More Help?

Call our customer support and provide your Airpaz code to get further assistance

Mail Us Your Request