Peach Aviation

Company Profile

Peach is a low-cost airline based in Japan. Its head office is on the fifth floor of Kensetsu-to. Peach is an airline that began services in March 2012 with a completely new concept. Based on the idea of a ‘flying train’, and making possible what had previously seemed impossible in the Japanese aviation industry, Peach develop air routes back-to-back at the fastest speed ever to continually expand their business. What Peach is aiming for is to become a ‘bridge for Asia’. To enable everyone to travel casually at modest fares and create a world filled with happiness and warm smiles by bringing people together is the dream of Peach Air. To become a ‘bridge for Asia’, Peach was selected as a ‘Global Growth Company’ in the World Economic Forum in 2012. In 2015, Peach became the first airline in northeast Asia to receive the title of ‘LCC of the Year’ from the Centre for Aviation (CAPA), a major global aviation think tank. This affirmed the unique value of Peach Airlines, not only in Japan but also in Asia and on the global stage. In recent years, Peach Airlines have initiated collaborations with top Japanese artists and world-class auto makers and the appreciation to its value is widely spreading. Five years have passed since Peach first appeared on the Japanese aviation scene, and the company has only just entered the beginning of a new era. Although initially noticed for its modest fares as Japan’s first LCC, Peach will take a step ahead of the price competition. While maintaining affordable fares, Peace will embrace the slogan ‘from price competition to value creation’ in order to differentiate the experience flying Peach beyond the conventional framework of airlines and continue to cultivate demand in the ever-growing Asian market. Peach will continue to move forward to realize its dream to become a ‘bridge for Asia’.

History

2011

Feb 10 Founded as A&F Aviation Limited

May 24 Company brand announced as “Peach” New company name and address registered

July 7 Obtained Air Operator’s Certificate from Japan’s Civil Aviation Bureau (JCAB)

Nov 4 First aircraft received in Toulouse, France, purchased from Airbus

Nov 30 Capital increase by ANA, First Eastern and INCJ

Dec 27 Commencement of tickets sales

2012

Mar 1 First commercial flight (Osaka-Sapporo & Osaka-Fukuoka route)

Mar 25 Launch Osaka (Kansai) – Nagasaki route

Apr 1 Launch Osaka (Kansai) – Kagoshima route

May 8 First International flight (Osaka/Kansai – Seoul/Incheon route)

Jul 1 Launch Osaka (Kansai) – Hong Kong route

Oct 16 Launch Osaka (Kansai) – Taipei (Taoyuan) route

Oct 18 Launch Osaka (Kansai) – Okinawa (Naha) route

Nov 29 Number of Passengers Exceeds 1 Million

2013

Mar 1 Number of Passengers Exceeds 1.5 Million

Apr 12 Launch Osaka (Kansai) – Sendai route

May 7 Number of Passengers Exceeds 2 Million

Jun 14 Launch Osaka (Kansai) – Ishigaki route

Sep 13 Launch Okinawa (Naha) – Ishigaki route/ Launch Osaka (Kansai) – Busan route

Sep 17 Number of Passengers Exceeds 3 Million

Sep 20 Launch Okinawa (Naha) – Taipei (Taoyuan)

Oct 27 Launch Osaka (Kansai) – Tokyo (Narita) route

2014

Jan 18 Launch Osaka (Kansai) – Kaohsiung route

Feb 1 Launch Osaka (Kansai) – Matsuyama route

Apr 28 Number of Passengers Exceeds 5 Million

Jul 19 Launch Fukuoka – Okinawa (Naha) route

Jul 19 Naha Airport becomes Second Hub

Aug 14 Number of Passengers Exceeds 6 Million

Nov 24 Number of Passengers Exceeds 7 Million

2015

Feb 21 Launch Okinawa (Naha)－ Hong Kong route

Mar 29 Launch Tokyo (Narita) － Sapporo (Shin-Chitose), Fukuoka route

Aug 6 Number of Passengers Exceeds 10 Million

Aug 8 Launch Tokyo (Haneda) － Taipei (Taoyuan) route

Aug 28 Launch Osaka (Kansai) － Miyazaki route

Sep 4 Launch Okinawa (Naha) － Seoul (Incheon) route

2016

Feb 6 Launch Tokyo (Haneda) － Seoul (Incheon) route

Feb 20 Launch Tokyo (Narita) － Okinawa (Naha) route

Nov 1 Launch Osaka (Kansai) － Shanghai (Pudong) route

Nov 2 Launch Tokyo (Haneda) － Shanghai (Pudong) route

2017

Feb 19 Launch Okinawa (Naha) － Bangkok (Suvarnabhumi) route

Sep 24 Launch Sendai－ Sapporo (Shinchitose) route

Sep 24 Launch Sapporo (Shinchitose) － Fukuoka route

Sep 24 Launch Sapporo (Shinchitose) －Taipei (Taoyuan) route

Sep 25 Launch Sendai －Taipei (Taoyuan) route

2018

Mar 1 Launch Osaka (Kansai) - Niigata route

Apr 26 Launch Okinawa (Naha) － Kaohsiung route

Aug 1 Launch Osaka (Kansai) － Kushiro route

Flight Attendant

Peach Air's flight attendants wear fuchsia pink uniform, the airline's company main color. The newest model of the uniform allows the flight attendants to work more efficiently. It also shows the charm and imaginative nature of the company, and their genuine willingness to serve the passengers.

Fleet

As for the fleet, Peach Air uses Airbus A320-200 on all the flights and routes it serves. All of the airplanes are fitted with three-seats per row, and can accommodate up to 180 passengers. To cut on costs the seats are a little tight, although still comfortable. On the 18th of July 2018, Peach Air announced that it is ordering a set of new airplanes - the A321LR, which will be used to support their route expansion to new destinations all over Asia. The first of the airplanes are planned to have arrived in 2020. This airline will then be the first LCC in Asia to use this model.

Call Center

If you have questions for the airline or are facing issues in the airport such as delayed flights or lost baggage, you can directly contact the airline The Peach Aviation call center can be contacted on one of the following numbers : Operational hours: 9:00～18:00 ※ The operating hours are based on Japan time.

Live Chat

Another way is to go to their live chat page here.

Web Check-in

Passengers of Peach Aviation cannot do web check-in through the official website.

Airport Check-in

Airport check in can be done in the Peach Aviation check-in counters 120 minutes prior to the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Please complete check-in with Peach kiosks between 90 minutes and 30 minutesbefore the scheduled departure. (For the first departing flights from Kansai International Airport, check-in is open at 5:30 am until 25 minutes prior to the departure. Hold the barcode on your itinerary under the scanner on the kiosk. If you do not have the barcode, please enter the booking number. A boarding pass will print for each passenger (including infants). Please take it with you. *if you need special assistance, please call Peach's contact center in advance and come to Peach's counter check-in at least 60 minutes before the scheduled departure. Caution :If check-in is not completed by 30 minutes before the scheduled departure, you will not be able to board the flight and you may lose your fare in full. *Kansai International Airport and Okinawa (Naha) Airport check-in kiosks are opened until 25 minutes before the scheduled departure.

App Check-in

App check in service is not available for passengers of Peach Aviation.

Baggage

Simple Peach fare (Peach's basic fare) does not include any checked baggage allowance. Passengers traveling on the Simple Peach fare will be charged for any checked baggage presented at the airport. If you must check baggage, we recommend that you choose Value Peach fare which includes one piece of baggage or Prime Peach fare which includes two pieces of baggage. Checked baggage can be requested in advance via the Internet at reduced rates. Request can also be made at te Contact Center and at the airport on the day of travel at higher fees. Note: Cash is not accepted for payment at airport counters. Only credit cards are accepted. How to Check Baggage Items of baggage which will not be carried on board should be checked in at the Peach baggage counter. You can pre-book baggage online or via call center of Peach. At the airport, you will receive your boarding pass from the automatic check-in kiosk. Please present your boarding pass and bags to the attendant at the peach baggage counter. hand your baggage to the clerk.

Passengers can save money by booking baggage online

Adding checked baggage via website is only available up to 1 hours before flight departure.

If Passengers have a Muli-city booking, you may not be able to add checked baggage on your own using the "Manage Booking" page. If you are unable to make additions, please consult the Contact Center. (Changes made via airport counter would be charged of different change fees.)

If you want to change the amount of checked baggage (ex. from 1 piece to 2 pieces). Passengers cannot do it online. Please call contact center or go to Peach airport counters. (Change made via contact center or airport counter would be charged of different change fees)

It is also possible to check-in your baggage at the airport counter on the day of your departure. After receiving a boarding pass at the automatic check-in kiosks, please present the boarding pass at the Peach baggage counter. Please pay the baggage fee at the counter. and hand your baggage to the clerk. Only credit card payment is acceptable at the airport counter. Passengers will be given a baggage receipt. Please keep this receipt with you until you reclaim your baggage at your destination. [No Baggage transfer] Currently, Peach only offers point-to-point baggage service. If you have made two separate bookings (e.g. Sapporo -Osaka (Kansai) - Fukuoka) in the same day, you will need to collect your baggage at each arrival point and re-check-in again.

Introduction

Peach Aviation (MM) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 40 cm x 50 cm x 25 cm (L x W x H). Free checked baggage allowance is not included in the ticket. Passenger can check in at the airport 120 minutes before the departure time. Online check in is not available.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete payment through the selected method. 6. Receive your Peach Aviation flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Peach Aviation ticket on Airpaz.com can be processed via bank credit card, PayPal, bank transfer, and over the counter methods. For a complete information, visit Airpaz.com Payment Guide page.

Fare Rules